One-size does not fit all.

With class actions related to products, services, and business practices on the rise, how the resulting settlements are handled can make the difference between the certainty of a conclusion and the possibility of further litigation. We bring unparalleled experience across consumer matters from product liability to alleged privacy violations and enforcement actions.  

Our priority in any consumer program is to establish clarity and efficiency in a process that for many thousands of potential claimants may be unfamiliar. We work with all parties to: 

• Produce thorough and clear notice campaigns 
• Develop easily navigable program websites 
• Generate claim forms and review claims 
• Provide responsive and helpful curing processes for deficient claims 
• Offer convenient digital payment options  

Our program work in this area has included product recalls, refunds, Telephone Consumer Protection Act (TCPA) matters, and deferred prosecution agreements with the U.S. Department of Justice. In addition to this experience, our attorneys have administered many settlements alleging violations of the Fair Credit Reporting Act, Truth in Lending Act, Real Estate Settlement Procedures Act, Servicemembers Civil Relief Act, and various state equivalents.

Throughout the settlement process, our communications team — including a dedicated call center with multi-language capabilities – works diligently to ensure class members and claimants receive the most up-to-date, easy-to-understand information available.